配送ポリシー

Order Processing & Handling

All orders are processed within [1–3 business days] (excluding weekends and holidays) after receiving your order confirmation email. Since many of our squishies and DIY items are handcrafted or carefully assembled, larger or custom orders may require additional preparation time. You will receive a notification with tracking information once your order has shipped.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

United States: 13–18 business days
Europe: 13–18 business days
Other regions: 10–15 business days

Please note: Delivery times are estimates only and may vary depending on customs processing, local carrier delays, or peak shipping periods.

International Shipping

We offer worldwide shipping to most countries and regions. If we encounter issues shipping to your specific location, our customer support team will contact you promptly.

Order Tracking

When your order has shipped, you will receive an email notification containing a tracking number that you can use to check its status. Please allow up to 48 hours for the tracking information to become available.

Customs & Import Fees

All international shipments may be subject to import duties, taxes, or customs clearance fees charged by your local government. Any customs-related charges, fees, or delays are the responsibility of the buyer. We do not cover or refund any customs, tax, or import fees.

Package Lost or Missing

If your tracking shows “delivered” but you have not received the package, please contact us within 7 days. We will assist you with a logistics investigation. We are not responsible for lost packages caused by incorrect shipping addresses, customer missed delivery, or local carrier issues after successful delivery.

Address Changes

Please confirm your shipping address carefully before checkout. We cannot change the delivery address once the order has been shipped.

Shipping Restrictions

We reserve the right to cancel or refuse shipping to high-risk regions or countries with shipping restrictions.

Contact Us If you have any questions regarding our shipping terms, feel free to contact us at: