返金ポリシー
We pour our hearts into every jar and stress ball, but we know things can sometimes go sideways on the way to you. If your order isn’t right, here’s what to send us and what happens next.
Received the wrong item?
Our mistake—we’re sorry. Please email us (info@hapypaty.com) within 48 hours of delivery so we can review the issue.
What we need
Your order number and a clear photo of the incorrect item.
What happens next
We’ll review your report and respond with a solution—such as sending the correct item or issuing an eligible refund—within 2 business days.
Package or item arrived damaged?
Rough transit can happen even when an order is packed carefully. Please email us (info@hapypaty.com) within 48 hours of delivery.
What we need
Your order number, clear photos or video of the damage, and photos of the original packaging.
What happens next
After reviewing the information, we’ll respond with the available resolution within 1–3 business days.
Non-Refundable Conditions
Minor indentations, slight surface marks, softness changes, or shape deformation caused by normal squeezing and daily play are normal characteristics of squishy toys and do not count as defects. No refund or return will be offered for normal wear after use.
We do not accept returns due to changed mind, personal dislike, wrong color selection, or ordering mistakes.
Products damaged by high temperature, water soaking, oil contamination, or improper storage are not eligible for refund or replacement.
Refunds
If your refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@hapypaty.com